石油企业用户满意度测评体系的构建

用户满意度CSD(Customer Satisfaction Degree)是目前国内外质量领域和经济领域中的一项前沿研究课题。近20年来，西方发达国家普遍意识到了顾客满意度的作用、地位和意义，从定性和定量两个方面对CSD进行了系统研究。针对石油行业的特殊性，阐述了CSD对石油企业产品和服务质量定位的重要性，以ACSI为依据给出了石油企业用户满意度指数理论模型，并由此提出了石油企业用户满意度测评体系和方法。     

关于不确定情况下净现值投资评价指标的探讨

文章对在不确定性情况下净现值（NPV）投资评价指标的有效性进行了探讨，提出在运用该指标评价项目时必须要考虑到风险的大小对项目决策的影响，并根据投资项目的统计特征。阐述了在此情况下该指标的计算。最后以实例进一步说明该计算方法的有效性。从而使项目的投资决策更为科学合理。     

平衡记分卡在建筑企业管理中的应用

在本的研究中，分析了平衡计分卡如何在建筑企业管理中应用的问题。从平衡计分卡所含的四个方面出发，阐述平衡计分法在建筑企业实施的步骤，并为四类具体的目标找出最具有意义的业绩衡量指标。此外，结合建筑企业实际情况，分析了在建筑企业管理中应用平衡计分卡值得注意的问题。并针对如何克服平衡计分卡在建筑企业实施中的障碍，进一步给出了几点建议。     

Term Structures in the Office Rental Market in Stockholm

This paper contains an empirical study of the rental term structure in a property market that included a dramatic boom and bust cycle. The study is applied to office leases in commercial properties located in Stockholm CBD, Sweden. The time period under study is 1977–1991. The number of observations (lease contracts) that we were able to make full use of in the regression analyses is n=861. For seven out of fifteen years studied, a significant term structure was observed. The estimated hedonic rent equation was also used to construct an office rental index.     

Productivity and Technical Change in Malaysian Banking: 1989–1998

This study examines the impact of deregulation and technological change on the productivity of Malaysian banks over the period 1989–1998. Malmquist indices constructed with nonparametric DEA techniques are decomposed into their pure efficiency, scale efficiency, and technological change components. Our findings indicate an erosion of banking productivity that masks divergent tendencies among its component elements. These are dominated by adverse effects of technological change, which are associated with a reduction in the labor intensity of banking activity. Consistent with the mixed findings reported in the literature, the present investigation suggests that regulatory reform and liberalization are not sufficient conditions for productivity improvement.JEL classification: D24, G21This paper was written while Dogan was a member of Monash University Malaysia. Financial support from the Faculty of Business and Economics at Monash University is gratefully acknowledged, as are the constructive comments from two anonymous referees.     

Hedging Housing Risk in London

This paper investigates the benefits of allowing households to compensate the portfolio distortion due to their housing consumption through investments in housing price derivatives. Focusing on the London market, we show that a major loss from over-investment in housing is that households are forced to hold a very risky portfolio. However, the strong performance of the London housing market means that little is lost in terms of expected returns. Even households with limited wealth are better off owning their home rather than renting and investing in financial assets, as long as they are willing to face the financial risk involved. In this context, access to housing price derivatives would benefit most poor homeowners looking to limit their risk exposure. It would also benefit wealthier investors looking for the high returns provided by housing investments without the costs of direct ownership of properties. Comparisons with French, Swedish and U.S. data provide a broader perspective on our findings.     

河北省工业经济运行分析

本文运用经济效益综合指数法,对河北工业经济运行进行分析。     

韩国金融衍生品市场发展的经验及对我国的启示

近年来,韩国金融衍生品市场飞速发展,其独特的投资者结构和严格的管理与细致的服务,特别是股指期货、期权交易的成功经验,为我国即将开启的金融衍生品交易提供了很好的借鉴。本文主要介绍了韩国金融衍生品市场的发展历程,并总结了韩国发展金融衍生产品市场的特点。     

基于灰色关联分析的施工方案优选研究

施工方案的选择不仅直接影响项目利润的大小，更会关系到项目的成功与失败。本文在充分考虑施工方案影响因素的基础上，选择施工方案评价指标，利用层次分析法确定各评价指标的权重。建立灰色关联分析模型，构造理想方案。在分析各拟选施工方案与理想方案关联度的基础上确定最优方案，并结合实例进行了阐述。     

建设社会主义新农村评价指标体系的研究

在阐明建立新农村评价指标的必要性基础上，分析了国家新农村建设的20字标准的内涵，进一步分析了江浙发达地区典型农村发展建设及其评价指标的现状，建立了新农村建设指标体系及相应的权重。对我国当前的新农村建设具有一定的指导价值。